"ILARIA" is a consulting company that provides a full spectrum of HR solutions and process digitization through a system we developed. At ILARIA, a team of HR experts offers services essential for your organization's success: HR outsourcing and recruiting, market research, and software. 

The company "ILARIA" is looking for a "Customer Support Specialist" for a partner company.

Position: "Customer Support Specialist"

Work Format: Remote 

Work Schedule: Shift-based 

Salary: Fixed 1000 GEL + Bonus 

Number of vacant positions: 5 

Key Functions and Responsibilities: 

Customer Support 

• Receiving and processing customer requests via phone, email, chat, and other communication channels; 

• Providing timely, accurate, and professional answers to customer questions; 

• Identifying and effectively resolving customers' technical and operational issues; 

• If necessary, redirecting issues to relevant departments and monitoring the process until final resolution; 

• Ensuring a high standard of customer satisfaction. 

Operational Support 

• Managing issues related to payments, transactions, and electronic wallet operations; 

• Verifying customer account information in accordance with the company's internal procedures; 

• Recording and documenting incidents and customer inquiries in the system;

• Identifying recurring problems and proposing initiatives for process improvement. 

Communication and Collaboration

• Effective collaboration with various departments of the company; 

• Collecting customer feedback and providing relevant recommendations; 

• Active participation in processes to improve the company's service quality. 

Qualification Requirements: 

• Experience working in the field of customer service or support will be considered an advantage; 

• Perfect knowledge of the Georgian language; 

• Knowledge of English and/or Russian will be considered an advantage;

• Basic knowledge of MS Office programmes; 

• Ability to learn quickly and adapt to new systems;

• Excellent written and verbal communication skills. 

• High sense of responsibility; 

• Attention to detail; 

• Problem analysis and effective decision-making skills; 

• Ability to work in a stressful environment and manage priorities; 

• Teamwork skills and customer-oriented approach. 

If interested, please send your CV to the e-mail address: vacancy@ilaria.ge. Please make sure to indicate the vacancy name - "Customer Support Specialist".

Please note that only candidates shortlisted for an interview will be contacted. 

We wish you success!