"ILARIA" is a consulting company that provides a full range of HR solutions and process digitalization through a system developed by us. At ILARIA, our team of HR experts offers services that are essential for the success of your organization: HR outsourcing and recruitment, market research, and software solutions.

The company "ILARIA" is seeking a "Helpdesk Support Specialist" for a partner company, who will be responsible for the efficient management of customer technical issues, initial problem diagnosis, and timely resolution.

Position: "Helpdesk Support Specialist"

Work Format: Full-time, on-site

Working Schedule: Monday–Friday

Number of Vacancies: 1

Key Responsibilities:

• Receive, register, and clarify incoming customer issues and problems;

• Communicate with customers throughout the entire problem resolution process;

• Perform initial diagnosis and analysis of technical issues;

• Independently resolve common and standard issues at the first level of support;

• Create tickets when necessary and escalate issues to the appropriate teams;

• Monitor ticket status and control the process until final resolution;

• Provide users with consultation and support regarding system usage-related issues.

Qualifications and Required Skills:

• Strong communication skills with users in a polite and effective manner;

• Knowledge of Georgian, Russian, and English languages;

• Basic understanding of web application functionality;

• Ability to use browser Developer Tools for initial diagnostics;

• Experience with ticket management systems or ability to learn them quickly;

• High sense of responsibility, organization, and attention to detail;

• Analytical thinking and strong problem-solving skills.

Additional Advantages:

• Basic knowledge of SQL or system log analysis;

• Knowledge of the Turkish language;

• Experience in helpdesk, technical support, or web product support roles.

If you are interested, please send your CV to: vacancy@ilaria.ge. Please make sure to indicate the job title - "Helpdesk Support Specialist" - in the subject line of your application.

Please note that only shortlisted candidates will be contacted for an interview.

We wish you success!